Html Kit Tools "not responding"

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    paulywog, 14th Sep 2013 10:33 am

    OK, so, I have had Html Kit Tools for many, many years, now all of a sudden when I use Html Kit Tools it just "stalls" for what seems forever. I start the "Task Manager" and see the "not responding" message so, I "end task'. This has been happening for the last two weeks so, I switch to the "292" version and all is fine.

    Now, my question is, how do I find out what is causing this. Is there a "log file" somewhere that I can "copy" and then "paste" it somewhere on this "forum" and then someone can tell me what is going on.

    Paul

    • HTML-Kit Support, 14th Sep 2013 9:51 pm

      On 9/14/2013 10:33 AM, paulywog wrote:

      OK, so, I have had Html Kit Tools for many, many years, now all of a
      sudden when I use Html Kit Tools it just "stalls" for what seems
      forever. I start the "Task Manager" and see the "not responding"
      message so, I "end task'. This has been happening for the last two
      weeks so, I switch to the "292" version and all is fine.

      Now, my question is, how do I find out what is causing this. Is there
      a "log file" somewhere that I can "copy" and then "paste" it
      somewhere on this "forum" and then someone can tell me what is going
      on.

      Paul

      Hi Paul,

      There isn't an application log file but let's see if we can't figure
      this out.

      Which build of Tools were you using? The build number is displayed on
      "Help > About" dialog. If it's not the latest, maybe try TreeHouse build
      20130819 or later. You can download it from your User Assistant account.
      If you continue to have any problems, please let me know when it happens
      and any other information that might help reproduce it.

      Chami

      • paulywog, 15th Sep 2013 12:53 am

        Well, I am not overly worried as I still can use it, it just takes a few half dozen tries is all. The version I was using is 20130615 which was the latest at the time.

        First I am going to try a uninstall/reinstall of version 20130615 and see if that will fix anything.

        I just thought that maybe there was a log file in Html Kit Tools that I could post for help.

        Thanks for the quick reply, I just absolutely LOVE your HTML KIT TOOLS, again THANKS, Paul

        • HTML-Kit Support, 15th Sep 2013 9:29 am

          On 9/15/2013 12:53 AM, paulywog wrote:

          Well, I am not overly worried as I still can use it, it just takes a
          few half dozen tries is all. The version I was using is 20130615
          which was the latest at the time.

          First I am going to try a uninstall/reinstall of version 20130615 and
          see if that will fix anything.

          I just thought that maybe there was a log file in Html Kit Tools that
          I could post for help.

          Thanks for the quick reply, I just absolutely LOVE your HTML KIT
          TOOLS, again THANKS, Paul

          Thank you Paul! I appreciate the kind words!

          Let me know if you continue to have any problems. By the way even though
          20130819 is labeled a test version, that particular build should be
          stable for regular work if you'd like to give that a try as well.

          Chami

          • paulywog, 22nd Sep 2013 2:30 pm

            Since the uninstall/reinstall of 20130615 version I have had no further problems.

            Paul

            • HTML-Kit Support, 24th Sep 2013 7:59 am

              On 9/22/2013 2:30 PM, paulywog wrote:

              Since the uninstall/reinstall of 20130615 version I have had no
              further problems.

              Paul

              That's great! Thank you Paul for letting me know.

              Chami

              • ginerjm, 24th Sep 2013 9:28 am

                I have been experiencing this same issue for several months now. Before the 0615 version. HTML just stops responding to keystrokes - don't know why or when it will happen, but it happens. Updated to 0615 and it still occurs.

                Glad to hear it's not just me. I hate re-installing software, so I'll just wait for the next update and see if it goes away then.

                • HTML-Kit Support, 24th Sep 2013 9:40 am

                  On 9/24/2013 9:28 AM, ginerjm wrote:

                  I have been experiencing this same issue for several months now.
                  Before the 0615 version. HTML just stops responding to keystrokes -
                  don't know why or when it will happen, but it happens. Updated to
                  0615 and it still occurs.

                  Glad to hear it's not just me. I hate re-installing software, so
                  I'll just wait for the next update and see if it goes away then.

                  I'm not sure if you're having the same issue here. If it's stopped
                  responding to keystrokes then that sounds like some other system related
                  issue that I don't think I've heard from anyone else especially if
                  you've had that happen before 0615.

                  You're welcome to try the current TreeHouse build since that would
                  become the next update. If you're still having any problems, you could
                  try installing Tools on another PC if you have easy access to one.

                  Chami