FTP error

  • Darren777, 15th Feb 2012 3:47 am

    I am using:

    HTML-Kit Tools for Windows 20120202
    Windows 7 Home Premium Edition Version 6.1 (Build 7601: Service Pack 1), 64-bit/WOW64
    IE 9.0.8112.16421, COMCTL32 6.16, SHELL32 6.1.7600.25177, 50727
    1,399,504 KB out of 4,194,304 KB of physical memory available.
    .NET Framework 2.0.50727.5448 (r) / v2.0.50727 (clr) / 2.0 SP2, 3.0 SP2, 3.5 SP1 (i)
    Monitor: (0, 0, 1920, 1080), 32 bpp

    Since I upgraded to latest version (shown above) all has been fine but in the last 6 hours (of work time) whenever I open a remote file I get the following error:

    Could not establish FTP connection.

    Could not connect to the FTP server.

    Yet when i click close the file actually opens as normal

    Any ideas?

    • HTML-Kit Support, 15th Feb 2012 8:15 am

      On 2/15/2012 3:47 AM, Darren777 wrote:

      I am using:

      HTML-Kit Tools for Windows 20120202
      Windows 7 Home Premium Edition Version 6.1 (Build 7601: Service Pack 1), 64-bit/WOW64
      IE 9.0.8112.16421, COMCTL32 6.16, SHELL32 6.1.7600.25177, 50727
      1,399,504 KB out of 4,194,304 KB of physical memory available.
      .NET Framework 2.0.50727.5448 (r) / v2.0.50727 (clr) / 2.0 SP2, 3.0 SP2, 3.5 SP1 (i)
      Monitor: (0, 0, 1920, 1080), 32 bpp

      Since I upgraded to latest version (shown above) all has been fine
      but in the last 6 hours (of work time) whenever I open a remote file
      I get the following error:

      Could not establish FTP connection.

      Could not connect to the FTP server.

      Yet when i click close the file actually opens as normal

      Any ideas?

      Hi Darren,

      The FTP server you're using might still be closing the connection. Keep
      alive can't completely prevent this and so the first try might fail.
      When that happens, Tools tries again and sounds like it's going through
      the second time around.

      Let me know if you see this with other FTP servers (at a different
      hosting provider), and I can tweak the verboseness of FTP error messages
      during retries.

      Chami

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